Frequently asked questions

Just about any clean, dry container you already own — an old shampoo bottle, a mason jar, a squeeze bottle, a growler for the big-batch crowd. We weigh (tare) your empty container first, then you fill it and only pay for what goes in. If you'd rather not bring one, we sell sturdy refillable jars and bottles at the shop, and we keep a stash of free repurposed jars up for grabs too.

Yes, please — clean and fully dry. A little leftover water or old product can throw off the fill and, honestly, nobody wants yesterday's conditioner mingling with today's dish soap. Give it a rinse and let it dry, or run it through the dishwasher the night before. If a container shows up with soap still clinging to it, we'll ask you to give it a quick wash at our rinse station before we fill.

Everything at the fill stations is priced by weight — by the ounce — so you pay for exactly what you take, whether that's a two-ounce top-up or a full gallon jug. We tare your empty container, you fill, we weigh it again, and the difference is what you owe. Bars, blocks, and other package-free solids are simply priced per item. Current per-ounce prices live on the refill menu.

No trip wasted — it happens to the best of us. We keep a stack of free repurposed jars right by the counter — clean, sanitized, and yours to take at no charge — plus sturdier refillable jars and bottles for sale if you'd like one. Grab a jar, fill it, and you're set. (Bonus: now you've got a refill container ready in the car for next time.)

Yes on both counts. We keep a stack of free repurposed jars by the counter — clean, sanitized, reused jars, yours to take at no charge. No deposit, no catch. Forgot a container? Grab one and fill it up.

And if clean glass jars are piling up at home, bring them by. We wash, sanitize, and add them to the free pile for the next person. That's the whole loop — jars keep going round instead of hitting the bin.

Home and personal-care staples you'll actually reach for: dish soap, all-purpose cleaner, laundry detergent, hand soap, shampoo, conditioner, body wash, and lotion at the fill stations. On the shelves you'll find package-free solids like bar soap, shampoo bars, and dish blocks, plus a small lineup of reusables — jars, brushes, and other eco goods to get you set up. We restock and rotate scents often, so the shelf keeps things interesting.

We don't ship nationwide — hauling liquid refills across the country in cardboard rather defeats the whole "tiny waste" idea. Instead, order online for local pickup at the shop or local delivery within our area (roughly a 10-mile radius). Browse everything on the shop page and choose pickup or delivery at checkout.

Absolutely. Every fill station has an ingredient card with the full list and the scent, and we're happy to read labels with you or pull up the details at the counter. If you're sensitive to a particular ingredient or fragrance, we stock unscented options and can point you toward them. When in doubt, ask — we'd rather help you find the right match than have you guess. For specific medical or allergy concerns, please check with your doctor before use.

Because refills are filled fresh into your own container, we can't take those back once they leave the shop — but if something's wrong with a product or a fill, tell us and we'll make it right, no fuss. Unused package-free solids and shelf goods can be returned within 30 days with proof of purchase. Our repurposed jars are free, so there's nothing to refund there — keep them, reuse them, or bring them back to be repurposed. Questions about a specific order? Reach out on the contact page.